Frequently Asked Questions

Everything you need to know about your ANNA QUAN experience.

What is your return policy?

We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your location and selected service.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I determine my size?

Each product page features a detailed size guide. If you are between sizes or need specific measurements, our customer care team is available to provide personalized fit advice.

Can I cancel or modify my order?

Because we aim to process orders as quickly as possible, we can only make changes if the order has not yet been fulfilled. Please contact us immediately if you need to update your details.